To be a customer-focused, market leading and recognized global brand in spare parts around the world.
In order to meet needs of our customers across the world for the reliable and affordable spare parts; to work under the umbrella of AYZ Spare Parts family, who carries inherited values to the future, together with our highly loyal employees and suppliers, having an environmentally-conscious, innovative and open-to-developments understanding while contributing in overall economy, meeting expectations of our stakeholders through the effective and efficient use of our resources.
We offer our products to our business partners within the frame of the following approaches in order to precisely determine and meet the requests of our customers and employees:
- Offering better products and better services through constant development
- Being able to be competitive with pricing
- Delivering on time
- Never compromising on safety or quality
- Ensuring the future of our company, employees, and the environment
With this approach, our company has ISO 9001: 2015, ISO 14001: 2015 and ISO 45001: 2018 quality certificates.
RANTECH protects both sides with a contract that in general regulates technical and commercial steps regarding the process in which the products or services it requests from its suppliers are produced. Purchase documents include information that sufficiently describes the product to be supplied and their original numbers. RANTECH principally seeks quality management system compliance in its suppliers.
Supplied products are expected to be manufactured in accordance with the technical drawings of the product, technical specifications, and the international standards recognised by RANTECH.
Delivered products are put to RANTECH input examination and tests, and all suppliers must implement their own Quality Assurance System. Suppliers cannot send materials to RANTECH without their own quality control confirmation.
Guarantee terms are determined in accordance with the norms that will be accepted by the markets on a product basis and are shared with our suppliers.
The product’s compliance with the defined requirements is checked within the scope of the verification of the purchased product. RANTECH performs the quality control processes required for the product verification through visits and audits, and then records them.
For their interpretation, special customer requests are conveyed to suppliers under a confidentiality contract and the necessary actions are expected to be taken.
Several follow-up activities are performed after we start to work with our suppliers. Supplier performance evaluations are provided with the below-mentioned criteria:
• Dispatched part Quality Performance (PPM)
• Delivery Performance (DPM)
• Special request and demand execution performance
• Environmental Management System practices in accordance with ISO 14001
The below-mentioned criteria help us provide our customers with products that are correctly and well-packaged in accordance with the standards and offered at the best price:
• Creating and updating business instructions
• Packaging, warehouse, delivery methods
• Measuring and evaluating the current situation in order to increase productivity
Within the scope of the regulations, we closely follow the certificates requested according to the countries where the vehicles assembled with the supplied products will be used. Our suppliers are provided with information on the relevant matters.
Any complaints that are received are reported using a quality complaint database. Actions to be taken on a product group basis are determined and shared with suppliers.
Codes of Conduct
As its prerequisite RANTECH requires its suppliers to obey legal regulations, to respect human rights, not to employ children, and not to carry out work using bribery and corruption.